Frequenty Asked Questions
We stock all Ford & Vauxhall spare parts for all models and agees. We stock all the parts you need to to replace damaged of faulty engines, gear boxs, body work and interiors.
What guarantees do you offer?
All offer a minimum of 30 days guarantee on all parts supplied. Many offer 60 days and some parts come with 90 days or even more.
What happens if a part supplied is faulty?
Simply contact the supplying member direct to inform them your part is faulty. The member will usually ask you to return the faulty part and either despatch a replacement or if they do not have one available, they will arrange for an immediate refund.
How quickly are parts delivered?
Usually the next day, depending on the time you made your request and the day of the week. For example, if a request is made at 4.30pm, it is unlikely that the parts can be despatched before the following day or if the request was made on a Friday, most couriers will be unable to deliver before Monday, unless a special surcharge has been agreed.
Can I telephone my request?
Yes. If you would prefer to make your request by phone and speak to one of our office team, simply call us between 8:30am and 5:30pm Mon to Saturday on 01903 234 422 / 207 749
What's the difference between o/s (offside) and n/s (nearside)?
O/s is the driver's side of the car and n/s is the passenger.
What is the difference between insurance damage categories
When an insurance company considers a vehicle uneconomical to repair their inspecting engineer will issue it with a salvage classification category. Salvage classification categories were brought about by insurance companies through the Association of British Insurers (ABI) in an effort to curb vehicle crime in the UK and were developed with the assistance of vehicle recyclers, the DVLA and the UK Police Force. The categories are as follows:
- A - Not for resale. Fire damaged (burnt-out), flood damaged (contaminated or salt water), severely damaged with no serviceable parts, or heavily stripped (shell). Notification of Destruction required. (To be crushed). Recorded at DVLA & HPI.
- B - Not for resale. Damaged beyond economical repair and/or severe structural damage. Notification of Destruction required. (Parts can be removed and sold). Recorded at DVLA & HPI.
- C - Repairable salvage. Generally applies to older vehicles. Can be sold for repair but must now have VIC inspection. Recorded at DVLA & HPI.
- D - Repairable salvage. Minimal damage sometimes stolen and found after claim has been paid, or cost of repair combined with difficulty obtaining new parts to enable a swift repair. Recorded with HPI. * X - Repairable salvage. Not recorded on any registers such as HPI. Limited or very light damage, or vehicle is new or less than 12 months old. Usually requires minimal repair work. NOT Recorded with HPI.
Insurance companies often call vehicles involved in an accident a 'write off' or 'total loss', which gives the wrong impression to anyone not familiar with the insurance or salvage industry. An insurance company faced with a claim first estimates the financial cost of repairing the vehicle to its pre-accident condition.
The cost of the repair will be based on new parts prices and garage labor charges, usually making it uneconomical for the insurance company to carry out the repair. A person doing the work themselves and sourcing recycled spares can often make the repair viable.
If the financial cost to the insurance company is the same or near to the market price, the insurance company would normally call this vehicle a write off which means that they will 'write off' the financial cost of the repair, not the vehicle itself.
The term total loss is also often misused. It actually means the insurance company made a complete financial loss, i.e. they recovered no money from the sale of the salvage and therefore made a total financial loss on the claim.
These terms have had quite a bit of bad press due to their common association with unscrupulous dealers and car thieves. Whilst there are a few cases where 'cut and shut' vehicles have appeared back on the road, as a professional salvage dealer we use the category system to ensure that any vehicles coming into our yard are disposed of in a proper manner and in accordance with the category system requirements.
In addition to defining the 'class' of a salvage vehicle, there is also a condition to notify DVLA of destruction for all vehicles in categories A and B. We electronically notify DVLA through a secure internet connection and a 'marker' is added to the vehicle record to show that it has been destroyed. The purpose of this marker is to alert the police if anyone tries to register or license a vehicle that has been destroyed.
A vehicle that has previously been issued with a C or D salvage classification is not necessarily a 'bad' vehicle to own or buy. Since each vehicle over three years old has to pass a MOT test before it can be licensed it should have been repaired to a good roadworthy standard. Obviously if you have any doubts about buying a vehicle that has been previously repaired, you can ask a motor engineer to inspect the vehicle before you buy it, or get an AA or RAC inspection done.
If you have a question you'd like answered
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